Information We Collect
Depending on how you use DoubtsGo, we may collect information such as:
- Name, email address, and phone number
- Profile and account information
- Expert qualifications, skills, experience, and verification information
- Consultation and booking information
- Chat and session-related information
- Payment, wallet, and transaction information
- Device, browser, IP address, and usage information
- Information you provide when contacting support
How We Use Your Information
We may use your information to:
- Create and manage your account
- Authenticate and secure your account
- Verify and manage Expert profiles
- Connect users with Experts
- Provide chat, voice, video, screen-sharing, and other consultation features
- Process payments, wallet transactions, and Expert payouts
- Provide customer support
- Prevent fraud, abuse, and unauthorized activity
- Improve the performance and experience of DoubtsGo
- Comply with applicable legal requirements
Consultations and Communications
DoubtsGo may provide communication features including chat, voice calls, video calls, screen sharing, and interactive tools.
Information necessary to provide these services may be processed by DoubtsGo and our technology service providers.
Audio and video consultations are not automatically recorded unless a recording feature is specifically provided and appropriate notice or consent is obtained where required.
Users should avoid sharing unnecessary sensitive or confidential information during consultations.
Payments and Wallet
Payments may be processed through third-party payment service providers.
DoubtsGo may receive and maintain information such as transaction IDs, payment amounts, payment status, wallet transactions, refunds, and related records.
Sensitive payment credentials may be processed directly by the applicable payment provider rather than stored by DoubtsGo.
Data Security
We use reasonable technical and organisational measures designed to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no online platform or method of electronic storage can guarantee absolute security.
Users are responsible for keeping their passwords, OTPs, and other account credentials confidential.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, protect the Platform, and comply with applicable legal obligations.
Different types of information may have different retention periods.
Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of eligible personal information associated with your account.
Some information may need to be retained for legal, financial, security, fraud-prevention, or dispute-resolution purposes.
For privacy-related requests, contact support@doubtsgo.com.
Children’s Privacy
All DoubtsGo services are relevant to students who are minors.
Where required by applicable law, appropriate parental or guardian consent and safeguards may be required before a minor can use certain services.
Changes to This Privacy Policy
We may update this Privacy Policy as DoubtsGo develops, our services change, or applicable legal requirements evolve.
Any updated version will be made available on DoubtsGo with a revised effective or last-updated date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
support@doubtsgo.comDoubtsGo — Where Questions Find Experts.